WNC programs fill quickly. Your registration will be processed if there is spot for your preferred program. We recommend selecting alternative program options in case your preferred program is full.

• If a program is full, we offer a Waitlist option. Please keep in mind that being on the Waitlist does not guarantee a spot. We will contact you in the event that a spot opens up using the telephone number that you provided during registration. You will have 24 hours to register.
• Programs may be cancelled if enrollment is low.
• Parents/Caregivers MUST remain in the building when children’s art, dance, educational, recreation and sports programs are being run.
• Payment Options: Visa, MasterCard, American Express debit, cheque, or cash. No post-dated

Program Fees Information

• Program Fee information is listed with each program.
• Program Fees include 13% HST where applicable.
• There is a 10% surcharge on all programs for non-members.
• Students (16 – 24 years) and Seniors (60+ years) receive 50% discount on adult fitness programs. Identification is required.
• Rental class fees (Non WNC Programs) are paid directly to the instructor.

Become a WNC Member?

Your membership supports your community! In addition to giving, you access to a wide range of WNC programs, your membership fee contributes to program costs and supports social service needs in the community.

How Can I Join? Everyone is welcome!

Purchase a WNC membership in order to participate at the member rate in all WNC programs. To apply for a new membership or to renew an expired one, see reception desk to complete a membership form and pay the applicable membership fees. Please note membership fees are not refundable. Programs are fully accessible. WNC has a wheelchair-accessible ramp. If you live in the area bound by Strachan Avenue, Yonge Street, Front Street, and Lake Ontario you may join as a Community Member.  If you live outside our neighbourhood, you may join as an Associate Member. For a User Group membership, please call our Manager, Facility Operations, Liz Oliveira at: 416.392.1509 ext. 329.

Membership Annual Fees

Community: Family $12; Adult $8; Youth $6;
Child $5; Senior $6

Associate: Family $16; Adult $11; Youth $8;
Child $6; Senior $8

As a WNC member you can:

• Avoid paying the 10% surcharge on programs for non-members.
• Participate in WNC programs including some programs that are free of charge.
• Have access to and rent space at WNC for meetings and special events.
• Vote for and/or serve on our Board of Management and Board Committees.

WNC Fee Subsidy Information

Limited subsidy is available on a “first come, first serve basis” for fee-based programs for families and individuals living in WNC’s catchment area bound by: Strachan Avenue, Yonge Street, Front Street, and Lake Ontario. Proof of residence (e.g., driver’s license, utility bill) is required. Fee assistance requests for WNC programs will remain a priority for families and individuals living in WNC’s catchment area. For more Fee Subsidy information, please contact 416-392-1509 ext. 301 info@waterfrontnc.ca

Respectful Environment
WNC is committed to providing a safe and respectful environment for our patrons and staff. For everyone’s safety, we will not tolerate rude, inappropriate, or aggressive behavior, harassment or course language. People who engage in this type of behavior will be asked to leave the facility.

Cancellations and Refunds

• Please note that most programs require a minimum of 10 participants in order to operate.
• No refund, credit or transfer will be issued for non-attendance or advising program staff of absence.
• No refund or credit will be issued for classes cancelled due to the weather condition circumstances. A program may be cancelled for a variety of reasons including low registration or lack of space availability. Participants will receive a full refund or credit if the program for which they have registered is cancelled by WNC. In the event of a class cancellation due to extenuating circumstances, every effort will be made to make up the class on another date if the class cannot be re-scheduled, a WNC class credit will be issued upon request.
• Transfers from one program to another are permitted provided there is space, and the participant has received approval from the program manager.
• Requests for a full refund should be made prior to the start of program in writing and are subject to a $10 administration fee. All refunds will be issued by cheque within 10 working days. The $10 administration fee will not apply if you accept a WNC program credit.

Program refund/withdrawal after Start Date Schedules
Our best effort will be made to provide the most accurate information available at the time of printing, however schedules are subject to change. Please check our website for updates: https://waterfrontnc.ca/ We reserve the right to amend fees, cancel, change/postpone and/or combine classes/activities that are listed in the guide.

Weather Condition/Cancelled Classes
A class may be cancelled due to extenuating circumstances such as weather emergencies, storms, floods or power failures.

No refund or credit will be issued for classes cancelled due to the weather condition circumstances. In the event of a cancellation of a registered program, every effort will be made to notify participants, however due to time or extenuating circumstances, it may not always be possible to notify everyone prior to the program start. To check the status of a program, participants can contact Waterfront Neighbourhood Centre (WNC) at: 416.392.1509 or check our Social Media accounts:

Website: waterfrontnc.ca
Facebook: fb.com/Waterfrontnc
TO Instagram: @WaterfrontncTO
Twitter: @WaterfrontncTO

Income Tax Letters
For income tax purposes, please keep all copies of your monthly invoices and payment receipts provided by the Waterfront Neighbourhood Centre as we no longer issue income tax letters.

Child Supervision

Parents/Caregivers MUST remain in the building when children’s art, dance, educational, recreation and sports programs are being run. Children 11 years or under must be accompanied and supervised DIRECTLY by an adult or parent- designated babysitter (13 years and older) at all times.

Change Room Access

WNC members who would like to access the change rooms can purchase an ID access card at Reception for a one-time of $6 fee. A $6 fee applies to replace a lost card. ID access cards are for active members use only.

Use of Personal Image

Unless the participants, parents and/or guardians indicate to the contrary in writing, Waterfront

Neighbourhood Centre will assume that permission is given for photographs, videos or voices recordings that are taken during any program, activity or event. These images may be used to promote WNC in media, television, film, internet, website, social media, presentations, radio, audio, video, in print or display form as well as in funding applications and support solicitations.

Accident Insurance

Waterfront Neighbourhood Centre provides all safeguards for the health and welfare of participants, and shall be released from all actions, damages, claims and demands whatsoever arising from participation in programs. Participants are responsible for their own hospital, medical and ambulance coverage.

Unauthorized Photography/Videography

Unauthorized photographs and videos are not permitted in WNC facilities, change rooms, washrooms, gymnasium, and program spaces. WNC is committed to providing a safe and comfortable environment where the privacy of each WNC patron is respected.

Community Health
If a participant has a communicable disease (e.g., Covid-19, Measles, Influenza, Chicken Pox, Pink Eye etc.) we request that the participant notify us and not attend programs or activities until they are in better health and not at risk of spreading.

Peanut/Tree nut Products
Waterfront Neighbourhood Centre is a peanut/tree nut free environment. Please do not bring any peanuts/tree nuts or products containing peanuts/tree nuts into WNC or the playground area. Thank you for your understanding.

Personal Information

Personal information is collected under the authority of the City of Toronto Act, 1997, and Art. XI of Ch. 169 of the City Toronto Municipal Code.

WNC does not sell membership information. The information gathered is used for the purpose of registration, membership, invoices, newsletters/surveys and aggregate statistical reporting. Questions about this collection can be directed to: Waterfront Neighbourhood Centre, 627 Queens Quay West, Toronto, ON M5V 3G3 Attention: Executive Director.