Policies and Procedures
Policies & Procedures
Waterfront Neighbourhood Centre (WNC) is committed to diversity and social inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.
Providing Services to People with Disabilities
Our Mission
Waterfront Neighbourhood Centre (WNC) is a non-profit, City of Toronto agency managed by a volunteer board of local community residents. WNC provides programs and services to the residents of the neighbourhood bounded by Strachan Avenue, Yonge Street, Front Street and Lake Ontario. If you live outside our neighbourhood, you may join as an Associate Member. Please note that non-members pay a 10% surcharge.
- Our services
Since its beginning in 1991, Waterfront Neighbourhood Centre (Formally Harbourfront Community Centre) has offered a safe and supportive environment for our diverse, multi-cultural neighbourhood. We respond to the particular needs of vulnerable children, youth-at-risk and isolated adults as well as work closely with community members to improve the quality of life for everyone living in our downtown neighbourhood. - Our commitment
In fulfilling our mission, Waterfront Neighbourhood Centre will at all times provide its services in a way that respects the dignity and independence of people with disabilities. We give people with disabilities the same opportunity to access our services in the same place, and in a similar way as others. - Providing service to people with disabilities
WNC is committed to excellence in service, including service to people with disabilities, and we carry out our functions and responsibilities in the following areas:- Communication
We communicate with people with disabilities in ways that take into account their disability. We train our staff who communicate with customers on how to interact and communicate with people with various types of disabilities. - Telephone services
We offer to communicate by email, regular phone or other methods if regular telephone communication is not suitable to someone’s communication needs. - Assistive devices
We serve all people with disabilities, including those who use assistive devices. We ensure that our staff are trained and familiar with various assistive devices that may be used by people with disabilities while accessing our services.We also ensure that staff know how to use the assistive devices at their respective work locations which are applicable to their positions.
- Communication
- Use of service animals and support persons
We welcome people with disabilities, including those who are accompanied by a service animal, on the parts of our premises that are open to the public and other third parties. The only areas not open to service animals due to health and safety concerns are the food preparation areas for the kitchen, café and children’s programs.We welcome people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person is allowed to enter the Waterfront Neighbourhood Centre’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. During an election or by-election, a support person assisting a voter will be required to take an oath, stating their commitment to confidentiality and that they will mark the ballot as directed by the voter (if the voter requests this type of assistance). The voter will also be required to take an oath stating they require assistance to vote. Waterfront Neighbourhood Centre does normally charge admission to access events or programs. We will not charge support persons to access events or programs.We ensure that all staff dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by either a support person or a service animal. - Notice of temporary disruption
We give notice when our services are disrupted or our facilities closed in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice includes information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.Depending on circumstances we post notice using such methods as signage, websites, email, and media advisories. - Training for staff
Waterfront Neighbourhood Centre provides training to employees, including those who deal with the public and all those who are involved in the development and approval of customer service policies, practices and procedures. The training is in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. This training is provided to all staff who deal with the public or are involved in the development and approvals of customer service policies, practices and procedures within three months of their start date. - Feedback process
The goal of Waterfront Neighbourhood Centre is to meet and surpass expectations while serving people with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.Feedback regarding the way Waterfront Neighbourhood Centre provides services to people with disabilities can be made by e-mail, verbally, and in writing. All written feedback will be directed to Waterfront Neighbourhood Centre:
Waterfront Neighbourhood Centre
627 Queen’s Quay West
Toronto, ON M5V 3G3
Email: info@waterfrontnc.ca
Phone: 416.392.1509
Fax: 416.392.1512Once received, the feedback is redirected to the appropriate director/manager/supervisor. In person feedback should be provided directly to the applicable manager/supervisor.We will acknowledge receipt of phone and email feedback within one business day (24 hours). An acknowledgement will be sent to fax and mailed feedback within 4 business days of receipt. - Modifications to this or other policies
Given our commitment to respecting the dignity and independence of people with disabilities, any policy of Waterfront Neighbourhood Centre that does not do this will be modified or removed. - Questions about this policy
This policy exists to achieve service excellence to people with disabilities. If anyone has a question about the policy, or if the purpose of this policy is not understood, an explanation should be provided by:
Natasha Francis
Acting Executive Director
Waterfront Neighbourhood Centre
627 Queen’s Quay W.
Toronto, ON M5V 3G3Email: natasha@waterfrontnc.ca
Phone: 416.392.1509
Fax: 416.392.1512
Waterfront Neighbourhood Centre (WNC) has adopted the following Child and Youth Protection Policies and Procedures to ensure that all employees/volunteers and those associated with the WNC are knowledgeable about, and take specific measures to protect children and youth in the course of their work and volunteer efforts.
Child and Youth Protection Policies and Procedures (PDF)
Providing a safe environment for your children is our top priority and we appreciate that you entrust us with your child’s care. We would like to provide you with some information about some of our program and safety expectations that are in place while your children are at Waterfront Neighbourhood Centre (WNC).
As a child-centered agency, WNC takes a number of pro-active and preventative steps to ensure we maintain a safe space and that our staff team are trained to promote, create and maintain safe and health program environments. Each year Waterfront Neighbourhood Centre team members are trained in first aid, safety protocols, including fire and emergency lockdown safety drills in partnership with our two school partners, anti-bullying techniques and review best practices related to program activities that will help us to provide a quality and safe experience for our participants.
One of the program tools that WNC is using to promote child and youth resiliency is a Developmental Asset framework consisting of 40 protective factors that research has found to be key aspects to healthy development.
The Developmental Assets are defined as positive experiences, qualities, behaviours and characteristics that youth and children need in order to grow up to become healthy and successful adults. We encourage you to learn about these 40 protective factors at: http://www.search-institute.org/research/developmental-assets
We focus our efforts on two protective factors: (1) Boundaries & Expectations and (2) Constructive Use of Time.
In particular, maintaining appropriate boundaries with children/youth will help them build their personal security, learn how to create healthy relationships and set their own personal boundaries. Adults who respect a child/youth’s personal boundaries (including physical, emotional and sexual boundaries) teach children/youth how they should expect to be treated by others.
WNC is committed to teaching children/youth to respect personal space and privacy. Children/youth activities have their own program space which is supervised directly by WNC employees. This is another aspect of teaching children/youth how to set personal boundaries, create safe places for themselves as well as build their security and leadership skills.
To further our Safety 1st strategy, we have adopted the ‘Commit to Kids’ program developed by the Canadian Centre of Child Protection, which teaches organizations and their staff how to define appropriate boundaries between adults and children and create safe, respectful environments. We recently implemented the program’s ‘Child and Youth Protection Policies and Procedures’ manual and have trained WNC staff and volunteers to ensure they are knowledgeable about, and take specific measures to protect children and youth in the course of their work and volunteer efforts.
All WNC staff and volunteers are required to adhere to WNC’s Code of Conduct and to undergo extensive reference checks and a Police Reference Check – Vulnerable Sector Screening Program.
We invite you to visit the Commit to Kids website to learn more about the safety approach that we are using: (www.commit2kids.ca). You can also visit the WNC web site to view the WNC Staff and Volunteer Code of Conduct and WNC’s Child and Youth Protection Manual which includes risk management procedures.
We also ask that you respect our staff in carrying out their daily duties and if concerns arise, WNC has a Complaints Procedure that can also be found posted at WNC or on the WNC website at www.waterfrontnc.ca.
As a reputable child/youth-serving organization, Waterfront Neighbourhood Centre (WNC) has developed the following Code of Conduct to guide our employees and volunteers which is in addition to the City of Toronto’s Employee’s Conflict of Interest Policy which all employees of WNC must also abide by.
As a City of Toronto agency, Waterfront Neighbourhood Centre has a legal responsibility not to provide any unfair advantage to any candidate, political party, registrant or a supporter of a question on a ballot during an election. Those renting and/or using WNC space must also adhere to this protocol while at the neighbourhood centre.
City of Toronto Policy on Use of City Resources during an Election
PURPOSE
The ‘Policy on Use of Waterfront Neighbourhood Centre Resources during an Election’ provides a consistent approach and direction to employees on how Waterfront Neighbourhood Centre (WNC) resources can and cannot be used during municipal, school board, provincial and federal election campaigns or campaigns on question on a ballot.
BACKGROUND
Waterfront Neighbourhood Centre (City of Toronto) employees may be approached by some candidates or supporters to use Waterfront Neighbourhood Centre resources for the purposes of campaigning. A clear policy is required to guide the action of Waterfront Neighbourhood Centre employees and help determine which requests can be accommodated and which should be denied.
This policy mirrors the City of Toronto Policy on the Use of City Resources during an Election to ensure alignment with the permitted uses of City resources during an election.
The following legislative provisions bear highlighting as they relate to this policy:
The Municipal Elections Act, 1996, s. 70 (4), states that municipalities cannot make a contribution to a candidate or registrant in municipal election campaigns. The Election Finances Act and the Canada Elections Act impose similar restrictions for provincial and federal election campaigns.
The City of Toronto Act, 2006 defines the role of the Mayor as both the Head of Council and as the Chief Executive Officer (CEO) of the City. As CEO of the City, it is the role of the Mayor to promote public involvement in the City’s activities and act as the representative of the City locally, nationally and internationally.
DEFINITIONS
“Campaigning” – means any activity by or on behalf of a candidate, political party or question on a ballot meant to elicit support during the election period. Campaigning does not include the appearance of elected officials, other candidates or their supporters, or registrants at an event in their personal capacity without the display of any signage or graphic which identifies the individual as a candidate or registrant and without the solicitation of votes.
“Campaign Materials” – means any materials used to solicit votes for a candidate(s) or question in an election including but not limited to literature, banners, posters, pictures, buttons, clothing, or other paraphernalia. Campaign materials include materials in all media, for example, print, displays, electronic radio or television, online including websites or social media.
“Candidate” – means any person who has filed and not withdrawn a nomination for an elected office at the municipal, school board, provincial or federal level in an election or by-election.
“Waterfront Neighbourhood Centre Resources” – includes but is not limited to WNC employees, events, facilities, funds, information and infrastructure. These are further defined as follows:
- “Waterfront Neighbourhood Centre (City of Toronto) employees” – for the purpose of this policy, Waterfront Neighbourhood Centre employees include all non-union management and exempt employees, , and all members of Waterfront Neighbourhood Centre bargaining units.
- “Waterfront Neighbourhood Centre events” – means events funded or organized by the Waterfront Neighbourhood Centre, including events that may be jointly organized with community organizations and/or with external sponsors. Waterfront Neighbourhood Centre events include, but are not limited to: community meetings and consultations, recreation or cultural events or celebrations, special events and program events.
- “WNC facilities”– means the property known as the Waterfront Neighbourhood Centre managed by the Board of the Directors.
- “WNC funds” – means funding through Waterfront Neighbourhood Centre’s operating or capital budgets, including but not limited to funds provided directly to Waterfront Neighbourhood Centre programs and services.
Waterfront Neighbourhood Centre (formallery Harbourfront Community Centre) is a City grant recipient. The City of Toronto’s Community Partnership and Investment Program (CPIP) maintains a ‘Policy on Political Activities’ which governs the behaviour of grant recipients. Grant recipients are not permitted to endorse or support a particular candidate or political party in programs that are funded by the City.
- “WNC information” – means any information in the custody and control of Waterfront Neighbourhood Centre, including databases that may be the repository of names, contact information, business records, financial information or other identifiers compiled and used by Waterfront Neighbourhood Centre employees to conduct Waterfront Neighbourhood Centre business. Examples of Waterfront Neighbourhood Centre databases include lists of event attendees and membership lists.
- “Waterfront Neighbourhood Centre infrastructure” – means any physical or technology systems that support the operation of Waterfront Neighbourhood Centre programs and services, including but not limited to Waterfront Neighbourhood Centre fleet vehicles, computer network, telecommunications and e-mail system, wireless equipment, computer hardware, software and peripherals, internet and intranet. Excludes public right-of-way including sidewalks, roads, laneways and boulevards.
“Contribution” – as defined in the Municipal Elections Act, 1996, as amended means “money, goods and services given to and accepted by or on behalf of a person for his or her election campaign”.
“Election” – means an election or by-election at the municipal, school board, provincial and federal level of government, or the submission of a question or by-law to the electors.
“Election Period” – means the official campaign period of an election.
- For a municipal or school board election, the election period commences on the first Monday of January of an election year and ends on voting day.
- For a provincial or federal election, the election period commences the day the writ for the election is issued and ends on voting day.
- For a question on the ballot, the period commences the day City Council passes a by-law to put a question to the electorate, and ends on voting day.
- For a by-election, the period commences when the by-election is called and ends on voting day.
“Elected Official” – means an individual elected to the House of Commons, the Legislative Assembly of Ontario, Toronto City Council or a School Board.
“Glad-handing” – means attending an event as a private individual and interacting with other event attendees without displaying signage or disseminating material which identifies the individual as a candidate and without encouraging votes for a candidate, a political party or a position on a question on a ballot.
“Media Event” – means an event such as a press conference or photo opportunity to which the media is invited. Features of a Media Event can include but are not limited to, the issuing of a media advisory stating date, time and location of briefing/press conference, use of backdrops, podiums or public address systems, the distribution of media releases and/or media kits and/or the display of signage and/or other materials.
“Media Scrum” – means an unplanned encounter between a candidate, a registrant, their staff and/or a member or members of the media.
“Member of Council” – means the Mayor and the 44 City Councillors, except where the Mayor acts as the Chief Executive Officer of the City.
“New/Social Media” – means online technologies and practices used to share opinions, insights, experiences, and perspectives through words, pictures, music, videos and audio. Social media can take many different forms, including but not limited to internet forums, web logs (blogs), social blogs, messaging, wikis, podcasts, pictures, video, music sharing, rating and bookmarking.
“Political Party” – Political parties for provincial and federal elections are those registered with the Ontario Election Finances Act or in the registry of parties referred to in section 374 of the Canada Elections Act. Political party for municipal, school board or question on a ballot means an organization whose fundamental purposes is to participate in public affairs by endorsing one or more of its members as candidates and supporting their election, or to promote the acceptance of a certain position on a question on a ballot.
“Question on a Ballot” – means any question or by-law submitted to the electors by Council, a School Board, an elected local board, or the Minister of Municipal Affairs and Housing under the Municipal Elections Act, 1996.
“Registrant” – means an individual, corporation or trade union described in paragraphs 1 to 3 of subsection 70(3) who has registered with the clerk regarding a question on a ballot under the Municipal Elections Act, 1996.
“Supporter” – means a supporter of a yes or no response to a question on a ballot but not incurring expenses like a registrant.
“Voting Day” – means the day on which the final vote is to be taken in an election.
Terms which are defined above are shown in bold in the body of the policy.
PRINCIPLES
Waterfront Neighbourhood Centre as an agency of the City of Toronto must balance the need for freedom of expression and assembly of candidates and its legal responsibility to not provide an unfair advantage to any candidate, political party, registrant or a supporter of a question on a ballot during an election.
Waterfront Neighbourhood Centre cannot make a contribution (including money, goods and services) to any candidate, political party, registrant or a supporter of a question on a ballot during an election.
Waterfront Neighbourhood Centre resources cannot be used to promote one candidate, political party, registrant or a supporter of a question on a ballot during an election over another candidate, political party, registrant or a supporter of a question on a ballot during an election.
This policy is intended to enable continued public and media access to candidates or registrants for information and interviews. The policy distinguishes between unplanned media scrums or chance public encounters by candidates and the media, whether in-person or online and actual planned media events or rallies.
The policy recognizes that Members of Council are holders of their office until the end of their term and supports Members in continuing to fulfill their responsibilities as Members of Council.
SCOPE
This policy applies to Waterfront Neighbourhood Centre as an agency of the City of Toronto.
POLICY
Activities Allowable during an Election
- All-candidate meetings can be held at Waterfront Neighbourhood Centre facilities for $1.00 fee provided that all candidates for an office or all registrants are invited to attend such meetings. This clause is subject to all applicable City by-laws and policies and Waterfront Neighbourhood Centre’s Space Use Policies.
- Candidate, political party, registrant or a supporter of a question on a ballot during an election are permitted to distribute campaign materials on public right of way sidewalks and thoroughfares, at public parks, and at civic squares such as Nathan Phillips Square, Mel Lastman Square, Albert Campbell Square and David Pecaut Square subject to the existing permitting policies and by-laws for these facilities.
- Informal media scrums are permitted in public or common areas at the Waterfront Neighbourhood Centre which is a City facility provided that no apparatus, mechanism or device for the amplification of the human voice or any sounds is used and that the activity is not disruptive to regular Waterfront Neighbourhood Centre business in the vicinity. If the media scrum is disruptive, employees may ask the participants to find an alternative location.
This clause is subject to all applicable City by-laws and policies and Waterfront Neighbourhood Centre’s Space Use Policy. - Candidate, political party, registrant or a supporter of a question on a ballot during an election are permitted to attend Waterfront Neighbourhood Centre events, or events held at Waterfront Neighbourhood Centre facilities, in either their capacity as elected representatives or as private citizens to glad-hand with attendees and visitors, but may not solicit votes for themselves, a political party, registrant or a supporter of a question on a ballot. No election signs may be posted and no campaign materials may be disseminated at Waterfront Neighbourhood Centre events. This clause is subject to all applicable City by-laws and policies and Waterfront Neighbourhood Centre Space Use Policy.
- Permits for generic election-related purposes, such as teaching members of the public how to become a candidate or the knowledge to organize an election campaign, can be issued for Waterfront Neighbourhood Centre facilities as long as no one particular candidate, political party, registrant or a supporter of a question on a ballot during an election is promoted or endorsed at the event.
- Elected officials are permitted to attend WNC-organized events or events held on WNC property and act as ceremonial participants in their capacity as elected officials, including speaking at the event and partaking in ceremonial activities. Once the writ is issued for Provincial or Federal elections, MPPs and MPs are no longer elected officials and therefore should not be invited to attend Waterfront Neighbourhood Centre events.
- The Mayor will continue to be named in media releases and Waterfront Neighbourhood Centre materials that describe inter-governmental activities in his capacity as Chief Executive Officer of the City.
- WNC online information related to Members will continue to be accessible by the public.
- WNC databases already made available for public use may be used by candidate, political party, registrant or a supporter of a question on a ballot during an election.
- Waterfront Neighbourhood Centre employees may work on a campaign or support a candidate outside of their work hours, as long as they abide by the Human Resources policy titled “Employee Participation in Municipal Election Campaigns” which defines permitted campaign The policy also prohibits certain employees from participating in any campaign activity.
- Information that is provided by Waterfront Neighbourhood Centre employees to one candidate, political party, registrant or a supporter of a question on a ballot during an election will be provided to all other candidate, political party, registrant or a supporter of a question on a ballot during an election, either through posting of the information on the internet or through other mechanisms.
- Requests by candidate, political party, registrant or a supporter of a question on a ballot during an election for personal meetings with Executive Director, or other Waterfront Neighbourhood Centre employees, and requests for tours of Waterfront Neighbourhood Centre facilities may not always be accommodated due to resource and time constraints. If a meeting or a tour is organized for one candidate, political party, registrant or a supporter of a question on a ballot during an election, WNC would need to commit to organizing a similar meeting or tour for all other candidates, political parties, registrants or supporters of a question on a ballot during an election.
Activities Not Allowable during an Election
- Waterfront Neighbourhood Centre resources may not be used to support, endorse or otherwise provide an unfair advantage to any candidate, political party, registrant or a supporter of a question on a ballot during an election.
- Waterfront Neighbourhood Centre employees may not campaign or actively work in support of a municipal, school board, provincial or federal candidate, political party, registrant or a supporter of a question on a ballot during an election during working hours unless they are on a leave of absence without pay, lieu time, float day or vacation leave.
- Waterfront Neighbourhood Centre facilities and infrastructure cannot be used for any election-related purposes by candidate, political party, registrant or a supporter of a question on a ballot during an election, including for the display of any campaign-related signs in windows or on the facilities, as well as for any other form of campaigning on the facilities, except as described in section A of this policy.
- No permits, licenses, leases, or any other agreement for the use of Waterfront Neighbourhood Centre facilities will be issued for the use or promotion of a particular candidate, political party, registrant or a supporter of a question on a ballot during an election
- Any Candidate, political party, registrant or a supporter of a question on a ballot during an election shall not distribute any campaign materials in Waterfront Neighbourhood Centre facilities or at Waterfront Neighbourhood Centre events, except on public right-of ways, thoroughfares, in City parks and on City civic squares or during all-candidates meetings.
- Waterfront Neighbourhood Centre communications materials, whether for internal or public distribution, must not:
- Profile (name or photograph), make reference to and/or identify any individual as a candidate in any election or a registrant in a question on a ballot.
- Advocate for or against a particular candidate, political party, registrant or a supporter of a question on a ballot during an election.
Communications materials include but are not limited to: media releases, media advisories, invitations for special events, flyers, posters, banners, brochures and newsletters.
- Websites or domain names that are funded by the Waterfront Neighbourhood Centre must not include any campaign materials, make reference to and/or identify any individual as a candidate, political party, registrant or a supporter of a question on a ballot during an election, or profile any slogan or symbol associated with a candidate, political party, registrant or a supporter of a question on a ballot during an election.
- New/Social media sites, blogs, and other new media created and managed by Waterfront Neighbourhood Centre employees must not make reference to and/or identify any individual as a candidate, political party, registrant or a supporter of a question on a ballot during an election.
- Photographic or video materials which have been or may be created by Waterfront Neighbourhood Centre employees or with Waterfront Neighbourhood Centre resources must not be used in any campaign materials.
- Waterfront Neighbourhood Centre or the City of Toronto logo must not be used in any campaign materials.
- Waterfront Neighbourhood Centre databases must not be used by any candidate, political party, registrant or a supporter of a question on a ballot during an election, unless the database has already been released for public use.
- Waterfront Neighbourhood Centre infrastructure cannot be used for any election.
- Waterfront Neighbourhood Centre employees will not perform any service, offer any advice or provide any information solely for the use of one candidate, political party, registrant or a supporter of a question on a ballot during an election under section 39.1 of the Municipal Elections Act, 1996.
Restrictions related to Services Provided to Members of Council during an Election Year
As Members of Council may also be candidates in a municipal election, after August 1 in the municipal election year, Waterfront Neighbourhood Centre employees will discontinue the following activities for Members of Council. The same rule applies to all Members of Council, irrespective of whether they are seeking election in the new term or not:
- Advertising and other communications materials paid for by Waterfront Neighbourhood Centre funds and distributed by WNC will not reference the name of a Member of Council.
- Event signage, including banners and posters, will not reference the name of a Member of Council.
- Media releases issued by WNC employees will not reference the name of a Member of Council.
- WNC will not distribute media releases on behalf of any Member of Council unless such a release is considered to be consistent with their duties as an elected official.
RELATED POLICES AND PROCEDURES
- Constituency Services and Office Budget Policy
- City of Toronto Grants, Policy on Political Activities
- Employee seeking election to political office
- Employee participation in municipal election campaigns
- Conflict of Interest Policy
- Code of Conduct for Members of Council
ROLES AND RESPONSIBILITIES
Executive Director of Waterfront Neighbourhood Centre is responsible for the application of this policy to Waterfront Neighbourhood Centre resources, facilities and employees managed under the authority of the Waterfront Neighbourhood Centre Board of Management as an agency of the City of Toronto.
WNC Employees: Waterfront Neighbourhood Centre employees are responsible for understanding and applying this policy and for seeking clarification and advice if required.
CONTACT
Employees of Waterfront Neighbourhood Centre should contact their Supervisor/Manager for guidance on this policy.
General Information Privacy and Collection
To better understand how to serve your needs and improve the content of our website, we collect aggregate information from our online traffic. This information includes the pages our visitors access or avoid and how much time they spend on our website.
We use this information for internal review, and do not share it with any other organizations for commercial purposes. We do not partner with or have special relationships with any ad server companies.
Waterfront Neighbourhood Centre only collects personal information that you submit voluntarily when you provide your name, address and any other contact information. We use it to add your name and contact information to our mailing list in order to provide you with publications, promotions, updates and invitations to upcoming events that may be of interest to you. By providing us with personal information, you consent to the collection and use of such information in accordance with this privacy statement. Waterfront Neighbourhood Centre does not disclose any personal information to any third parties, except as required by law.
Registration Information Privacy and Collection
The Board of Management of Waterfront Neighbourhood Centre collects personal information on this form under the legal authority of the City of Toronto Act, 2006, S.O. 2006, Chapter 11, Schedule A, sections 136 and 143, former City of Toronto Municipal Code Chapter 25, Community and Recreation Centres, and the Relationship Framework between the Association of Community Centre Boards of Management and the City adopted at the City Council meeting on September 25, 26 and 27, 2006 (see Clause 17, Report No. 7 of the Policy and Finance Committee). The information is used to process your application for program participation; the registration of individuals in programs; payment or reimbursement of fees; collection of outstanding fee amounts; aggregate statistical reporting, contacting clients regarding upcoming programs, and, additional mailings, including newsletters/surveys and email notifications and receipt transactions.
Waterfront Neighbourhood Centre (WNC) has specifically designed Policies and Procedures and adheres to City of Toronto’s policies which relate to our organization’s risk management procedures for programs, services and activities:
Risk Management Procedures for Programs, Services and Activities (PDF)
Concussion Prevention and Management Policy (PDF)
City of Toronto – Workplace Violence Policy (PDF)
City of Toronto – Anti-Harrassment Anti-Discrimination Policy (PDF)
Further Information
If you have any questions about these policies or would like additional information, please contact
Natasha Francis, Executive Director
📞 416.392.1509 x309 | 📧 natasha@waterfrontnc.ca
Eneyda Guerra, Assistant Executive Director
📞 416.392.1509 x309 | 📧 eneyda@waterfrontnc.ca
November 18, 2021
Facility Rentals
Meeting spaces, gym, dance studio, outdoor basketball court, and multimedia are available at competitive rates. Funds raised help to support WNC programs and services.